Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
friendly staff
great location
expensive
limited facilities
7.0/10
Very good
Rooms
6.7
Location
8.1
Service
8.4
Dining
6.4
Guest reviews
7.0/10
based on 10 reviews
8.2
8.2/10 based on 1391 reviews
Alan
United Kingdom,
May
2024
7.4/10
The hotel is located in a quiet corner of the city, offering a good but not perfect stay. The rooms were comfortable but had some noise from neighboring meeting areas. The service was friendly and professional. The location was convenient but required navigating multiple lifts. The dining options were varied but sometimes crowded. Overall, a decent choice for a stay in Zurich.
Rooms
7.0
The rooms were good but not perfect, with some noise from nearby meeting rooms.
Service
8.0
The service was friendly and helpful, making my stay enjoyable.
Location
7.0
The location was convenient but required using multiple elevators.
Dining
8.0
The dining options were varied and tasty, but sometimes too crowded.
Facilities
7.0
The hotel offered standard facilities for a comfortable stay.
Robert
United Kingdom,
April
2024
7.4/10
I had a mixed experience at the hotel. The rooms, although well-appointed and very comfortable with a spectacular view of the Limmat river, fell slightly below the standards expected from a 5-star hotel. The service was pleasant but not overly friendly or helpful. The location was unbeatable with a beautiful view of the river and close proximity to essential attractions, yet the facilities were average. Dining offered delicious options but the restaurant had a limited selection.
Rooms
7.0
The rooms were all well-appointed and very comfortable, with a spectacular view of the Limmat river.
Service
7.0
The service was pleasant, especially at the reception and concierge desks.
Location
9.0
The hotel's location was superb, with a beautiful view of the Limmat river and easy access to key attractions.
Dining
8.0
I enjoyed the delicious dining options, particularly the cheese croissants, but the restaurant had a limited selection.
Facilities
6.0
The bar and restaurant facilities were pretty average.
Eileen
United Kingdom,
February
2024
7.0/10
My stay at the hotel had its ups and downs. The rooms had a strong cigarette smell, and navigating through crowds during staff breaks was a hassle. On the plus side, the bedding, room size, TV, and internet met my expectations. The price, however, felt high for the facilities provided.
Rooms
6.0
The rooms had a noticeable cigarette smell and were inconvenient during staff breaks.
Service
9.0
The service was outstanding! The staff was exceptionally friendly and even helped secure tickets for city and Lake Zurich tours, as well as transferring my bags to a new room.
Location
8.0
The location was very convenient, just a 10-minute walk to the central railway station and close to the city center. Perfect for exploring Zurich and the rest of Switzerland.
Dining
7.0
The dining experience was satisfactory, but the lack of variety in the menu disappointed me, especially considering the price.
Facilities
5.0
The facilities were limited for the high price paid, lacking in value for money.
friendly staff
expensive
John
United Kingdom,
October
2023
7.8/10
The hotel provided us with a pleasant stay overall. The rooms were quite nice, and we even got an upgrade with a complimentary bottle of water. On the downside, we had to call housekeeping to remind them to service our room.
Rooms
8.0
The rooms were quite nice, and we were pleased with the upgrade and complimentary water.
Service
9.0
The service was excellent overall, with attentive and efficient staff; however, there was a slight hiccup during check-in.
Location
10.0
The location of the hotel was exceptional, offering a beautiful view of the Limmat river and being conveniently situated near the train station and a pleasant walk to the old town area.
Dining
5.0
The dining experience was nothing to write home about; it might be better to explore local cafes for meals.
Facilities
7.0
The hotel provided a range of facilities, though the dining experience might be better enjoyed elsewhere.
Great location
Mediocre dining
Dave
United Kingdom,
September
2023
7.4/10
My stay at the hotel had its ups and downs. While the location was excellent, close to many attractions, and the service was friendly and attentive, the rooms felt old and required a long journey to reach. The dining experience had its flaws with cold food, but the facilities left a good impression.
Rooms
5.0
The rooms had a dated look and the shower and toilet were too small. It took a while to reach the room, involving two lifts and a long walk.
Service
8.0
The service staff were very friendly and obliging, making my stay pleasant.
Location
9.0
The hotel's location was excellent for exploring the city and it was within walking distance to main attractions and the lake.
Dining
7.0
The dining experience was a mix with very good dishes like chicken ball and fresh vegetables, but also disappointing moments with cold eggs and sausages.
Facilities
8.0
The hotel's facilities were satisfying overall, offering a decent experience during my stay.
Friendly staff
Dated rooms
Charles
United States,
July
2023
7.0/10
My stay at the hotel was a mixed experience. While the rooms weren't the cleanest and lacked good views, the location was really convenient being right next to the main train station. The service was top-notch, with a friendly and helpful staff who even recognized my elite status. The dining options were nothing special but the facilities were decent.
Rooms
6.0
The rooms were good overall but not as clean as I expected. Unfortunately, the views were not the best, and I could hear every word from the neighboring rooms.
Service
9.0
I had a very friendly and helpful service experience during my stay. The staff recognized my status and thanked me for being an elite member.
Location
8.0
The location was excellent, right next to the main train station, making it really convenient for transportation.
Dining
5.0
The dining options at the hotel were nothing to write home about, so I would recommend exploring local cafes instead.
Facilities
7.0
The facilities at the hotel were satisfactory, offering the basic amenities needed for a comfortable stay.
Andy
United Kingdom,
July
2023
5.4/10
The hotel offers a typical business basic room with no character and dim yellow lighting inconvenient for working. Although service was friendly and professional, the location was quite far from the main attractions. The dining experience was mediocre with cold food, and the facilities were lacking in modern amenities.
Rooms
6.0
The rooms were quite dark with dim yellow lighting but clean and comfortable.
Service
8.0
The service was friendly and professional.
Location
5.0
The location was about 1/2 a mile from town and the trolleys, not very convenient.
Dining
5.0
The dining experience was mediocre with cold food.
Facilities
5.0
The facilities were lacking in modern amenities.
Ron
United Kingdom,
June
2023
7.6/10
I had a pleasant stay at the hotel with clean and comfy rooms and super friendly staff. However, the rooms were small and a bit congested, but the view of the Limmat river made up for it. The location was excellent, just a short walk to the old town, but the hotel itself seemed outdated. The dining experience was decent, though a bit pricey. Overall, a good value for the money.
Rooms
7.0
The rooms were small and congested but well-appointed and very comfortable. The view of the Limmat river was spectacular.
Service
9.0
The staff was friendly and accommodating, especially to the children. The concierge helped secure tickets for city and Lake Zurich tours.
Location
8.0
The location was excellent, just a short walk to the old town with a park opposite for children. An upcoming transformation is needed to update the outdated look of the hotel.
Dining
6.0
The dining was mediocre for the hotel price but offered a substantial spread suiting various tastes.
Facilities
8.0
The hotel offers various amenities like room service, laundry, and tours/ticket assistance.
Joe
United States,
June
2023
7.8/10
I stayed at this hotel and it was a nice experience overall. The rooms were spacious and had good amenities, although they looked slightly tired. The service was friendly and attentive, especially considering we had a 5-month-old baby. The location was ideal, close to the train and bus stations and within walking distance to the Old Town. The dining options were decent but lacked variety. Overall, it was good value for the money.
Rooms
7.0
The rooms are just okay; they look a bit tired but are spacious and have good amenities.
Service
8.0
The service was friendly and attentive, catering to our needs, although they didn't apologize for the inconvenience.
Location
9.0
The location is ideal, close to the train and bus stations, and within walking distance to the Old Town. Good value for the money.
Dining
7.0
The dining was decent, but lacking variety. Good location near the Bus station.
Facilities
The facilities were satisfactory, providing what was needed for a comfortable stay.
William
United States,
May
2023
8.0/10
My stay at the hotel was a mix of positives and negatives. The location was superb, with a great view and walking distance to key attractions, but being in the old tower meant a longer journey to the room. The service was outstanding, particularly thanks to Karim at the reception, but the dining prices did not match the quality. Despite some drawbacks, the overall experience was enjoyable.
Rooms
8.0
Although on lower floors with some walking, my room provided a good view of the city.
Service
9.0
The staff, especially Karim at the reception, were extremely friendly and always ready to help.
Location
9.0
The hotel's location is fantastic, close to the city center, main train station, and offering a beautiful view.
Dining
6.0
The dining pricing seemed high for what was offered; some improvement in value would be beneficial.
Facilities
8.0
The hotel offers all the necessary facilities for a comfortable stay.